Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail from This means that your payment has been successful and the fulfillment of your order has commenced.

As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will promptly reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), our suppliers will then ship your order directly to you.


Order Shipment

If your order is in stock, it will be shipped within five business days from the date of your order. We will send you a tracking information within 24 hours of the despatch

 to the e-mail address you provided when checking out. Please note that some orders contain products that ship from different suppliers, so some products may arrive at different times to others. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at



We want you to have a wonderful shopping experience with Freedom Inflatables, and we are always striving to be the best in the industry. In the unlikely event that any of your items are damaged, we will cover the replacement and shipping costs. You will be well taken care of.

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for the delivery and please take photos. Contact us immediately at and we will start the process of getting the item back to us, again, at our expense. Once this has happened you will be issued either a replacement or refund. 


Cancellations & Refunds

We want your experience with us to be a great one. So if you are unhappy with your purchase, please contact us immediately (MUST be within 30 days of purchase) and we will endeavour to help you in any way we can.

Shipping of the items back to us will be at our expense, only if the item(s) are in the same condition in which they were received. The item(s) must be in their original packaging for us to cover the shipping costs and to issue a refund. If you decide you would like to cancel your order, and it is done so before the item is shipped, then again, you will not be liable for any costs.

Refunds will only be issued to the original credit card that you use when placing your order. Please email us at, and we can walk you through the process. 

12 Month Warranty

All of the items listed on our store have a 12 month manufacturers warranty, unless otherwise specified. If any item has a warranty that is less than 12 months, it will be detailed on the product description.

Do take care to read the descriptions before purchasing. If warranty information is NOT on the product description then be assured that the product DOES come with 12 months of warranty.